function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
Jonny SimmoJonny Simmo 

Can you create a new Page Layout for Live Agent Configuration or Chat Button?

Hello there,

Is it possible to create a new Page Layout for either the Live Agent Configuration or Chat button objects?

It doesn't look like there is an option to create Page Layouts on these objects. I wanted to create a new Page Layout that allowed certain users to amend restricted fields on these objects but it doesn't look possible.

Any ideas?
 
Sagar PareekSagar Pareek
I am not sure as i haven't used it but it seems like this is what you are looking for 
https://help.salesforce.com/HTViewHelpDoc?id=console_creating_layouts.htm&language=en_US
Jonny SimmoJonny Simmo
Thanks for the reply Sagar.

I tried to create a new console layout but it seems you can only select certain objects and custom objects, but not the Live Agent objects. I think it is becuase these objects should only be accessed by Admin and developers so are restricted from normal page layouts.

Thanks