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Rama MoorthyRama Moorthy 

Hide one of the "Status" picklist values in case object

I have created two different support processes and two different record types. I ve to assign each record type to a particular user.(i.e) If france user logs in,he can see the "Resolved"(additionally created) status picklist value whereas the non france user should not see this value. I am not able to assign this. Please help me out !!! Thanks in advance...


Note: I ve to use same profile,same page layout for both the users.

Stalin MohapatraStalin Mohapatra
When you go to the record type from Customize -> Case -> Record Types ,you will see a list of fields and you can find the picklist field name there.Click on the edit button and choose the picklist values you want to show for that record type.