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Jagadesh
entitlement process and cases
Hi ,
I have a requirement like the following:
I need to create an entitlement record for every incoming case via email to case and assign the created entitlement record to that corresponding case
Im looking to use before trigger for cases.
Can anyone please help me with the code,
thanks,
Jagadesh.
I have a requirement like the following:
I need to create an entitlement record for every incoming case via email to case and assign the created entitlement record to that corresponding case
Im looking to use before trigger for cases.
Can anyone please help me with the code,
thanks,
Jagadesh.
I think we can create the entitlements from email to case through the triggers
Please follow the link below
https://developer.salesforce.com/page/Default_Entitlement_on_Case_with_Triggers#Trigger_on_Case
Best Regards
Naga Kiran
Thanks for the reply.
I have already checked that.In that case,they are assigning the existing entitlement record to the newly created case.
But i want to create a new entitlement record whenever a case is created,and then assign this created record(entitlement) to the case record that is in context.
Thanks,
Jagadesh.