function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
Skie OcasioSkie Ocasio 

Configure Email to Case

I am trying to create to ACCOUNTS within my CRM that use EMAIL TO CASE and allow me to use the SAME email address for both.  The system is not allowing to create both.  Any advice?
 
Himanshu ParasharHimanshu Parashar
Hi Skie,

following line from the Saleforce documentation define the purpose.

Email Address Email-to-Case source only: The inbound email address for this On-Demand Email-to-Case routing address. Email sent to this address creates new cases using the specified settings. The email address must be unique.


https://help.salesforce.com/HTViewHelpDoc?id=customizesupport_routing_address_settings.htm

Thanks,
Himanshu
Salesforce Certified Developer | Administrator | Service Cloud Consultant

P.S. If my answer helps you to solve your problem please mark it as best answer. It will help other to find best answer.