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adrissel Community Builder Sucks?
I'm sorry, but I am having an amazingly difficult time doing what would seem to be an easy function in the Community Builder. I am using the "Napili" template, which is supposed to support case filing. However, when I am in the Builder, select the "Contact Support" page, click on the "Case Creation" element to the left, and enter "NewCase" into the "Signed-In User Case Action" box it gives me the following error:
And here is a screenshot showing we have an action called "NewCase":
Somebody please tell me that I am missing something super-simple here.
Thanks!
PS - Is it possible to customize which fields are included on the Case Creation page (i.e. can we use a form instead of a simple contact form)?
And here is a screenshot showing we have an action called "NewCase":
Somebody please tell me that I am missing something super-simple here.
Thanks!
PS - Is it possible to customize which fields are included on the Case Creation page (i.e. can we use a form instead of a simple contact form)?
" It's like SFDC rolled this out without really testing it and there are no clear instructions I can find on how to use it. "
This is SFDC's current standard operating procedure. The do no UI/UX testing and they have a WE know what's best mentality. This leads to the generally poor Customer Experience that has been ongoing now for the last 2 years.
Don't expect it to get better anytime soon.