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Alejandro Moreno
Partner Accounts External User - Unable to login to Community
I am setting up a community. I have been able to enable it for internal users.
I created a Partner Accpunt, and added a Contact within the account and enabled the Manage External Account option. The contact didn't receive any welcome email (the internal account did). Using the external account email I've attempted to use the "Forgot your password" option, but still don't get an email.
I know Salesforce is sending emails, because I used the "Request Update" option for that contact and it worked.
Can someone help me figure out what I'm missing?
(The community is fgcommtest.force.com/ufc)
I created a Partner Accpunt, and added a Contact within the account and enabled the Manage External Account option. The contact didn't receive any welcome email (the internal account did). Using the external account email I've attempted to use the "Forgot your password" option, but still don't get an email.
I know Salesforce is sending emails, because I used the "Request Update" option for that contact and it worked.
Can someone help me figure out what I'm missing?
(The community is fgcommtest.force.com/ufc)
After you have a contact you need to create a user for that contact, here is an image:
Then you will be pronpted to create a user, use the right porfiles for your community access:
Finally they should get an email with a URL to set the password.
After that all should work ok.
Please let me know how it goes.
Regards.
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.
I don't see the
I see a different option:
And if I pick the "Login to Community as a User" I get this:
I even tried creating a new one (See below) and this one didn't get an email either.
The Partner Account I created is this one:
Is there some other reason why the users I create for the community are not receiving welcome emails?
Thanks
Alejandro Moreno
If your contact already have a user already. And you have that error of "No Avialable community" I will suggest check community setings. I will do the excemple with a support community but with slef service community its similar.
Go to Setup > Customize > Communities > All Communities, Then click Manage under the community that you need to configure.
Next, go to member, its under administration or in the Quick Links.
Validate the profile that your customer user its using its enable for that community (Automatically all users will get an email when user its created and profile its assigned to the proper community)
Add the proper profile and click Save (I aways forgot to save).
After this just go to your contact
And you should be prompted to select a comminity to log in as the user, or directly redirected if there is only one valid community.
With this it should work.
Please let me know how it goes.
Regards.
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.
Thanks for your patience... This issue is SOLVED.
After going back and forth, I finally found out the problem... I had to select "All" on ther profiles... (It uses only the Internal by default).
It was not showing my external Profile.
Thanks for your help.