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stephb Need assistance creating a validation rule that only allows case closure from certain statuses.
Users want a validation rule that allows them to close cases automatically from the following status also to see the case close lay out page so they can enter the resolution notes. They don't want to have to click on "close cases" to close out a case.
T1: Closed
T2: Closed
T1: Closed
T2: Closed
Please let me know if the below sample code helps you.
This will automatically close the case after a field update.
Best Regards
Naga Kiran