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Brian Cherry
Assigning cases when users login
We have several queues set-up and we would like cases to be assigned from these queues when the user logins. Login flows from what I can see doesn't limit the amount of records to update based on critera. Anyone have any thoughts?
Thanks,
Brian
Thanks,
Brian
You can write a trigger on case object to assign this case to a Queue and check of the lastlogindate for the members in the queue(https://www.salesforce.com/developer/docs/api/Content/sforce_api_objects_group.htm)and then make the assignment accordingly.