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aditya3
Trigger Scenario
Hi all,
Salesforce -> Cases -> Emails (stored as activity history). Write a trigger to copy these emails as "Comments", every time an email is received.
Just like SFDC -> Cases -> Emails, SFDC -> Cases -> Comments.
please guide me in this scenario ,I want to copy all the emails to comments
Salesforce -> Cases -> Emails (stored as activity history). Write a trigger to copy these emails as "Comments", every time an email is received.
Just like SFDC -> Cases -> Emails, SFDC -> Cases -> Comments.
please guide me in this scenario ,I want to copy all the emails to comments
If you do want to go down the route of turning emails into case comments here would be a solution:
Please let me know if this helps
Best Regards
Naga Kiran