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Help with Case Trigger to populate case owner's manager
We're changing from populating Case Owner's Manager Email to populating the Manager in a lookup. I'm looking for assistance on what I need to change in this trigger. I have created a new field called "Case_Owner_Manager__c"
//Prepare a map b/w case's owner Id and their names
if(caseOwnerIds.size() > 0) {
for(User caseOwner : [Select Id, Name, ManagerId, Manager.Email From User Where Id IN :caseOwnerIds]) {
if(caseOwner.ManagerId != null) {
mapOwnerIdAndName.put(caseOwner.Id, caseOwner.ManagerId);
}
}
}
for(Case newCase : casesToPopulateManager) {
if(mapOwnerIdAndName.containsKey(newCase.OwnerId)) {
newCase.Case_Owner_Manager__c = mapOwnerIdAndName.get(newCase.OwnerId);
}
}
}
//Prepare a map b/w case's owner Id and their names
if(caseOwnerIds.size() > 0) {
for(User caseOwner : [Select Id, Name, ManagerId, Manager.Email From User Where Id IN :caseOwnerIds]) {
if(caseOwner.ManagerId != null) {
mapOwnerIdAndName.put(caseOwner.Id, caseOwner.ManagerId);
}
}
}
for(Case newCase : casesToPopulateManager) {
if(mapOwnerIdAndName.containsKey(newCase.OwnerId)) {
newCase.Case_Owner_Manager__c = mapOwnerIdAndName.get(newCase.OwnerId);
}
}
}
While populating the list casesToPopulateManager did you include Case OwnerID as well in the query? If not you have to modify your code to populate it. Could you please post the full code.
Thanks
Kumar