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venkateswararao pasupuleti web to case
hi,
i have faced one of the interview question like when ever web to case created. user send cases to particular organization if organization having multiple location like usa,india.then how i can find which location case will sending that particular location
i have faced one of the interview question like when ever web to case created. user send cases to particular organization if organization having multiple location like usa,india.then how i can find which location case will sending that particular location
Esentially when a web to case is created, based on the web to case from field values you can assign each case created to individual queues(i.e. Assignment rules). And cases will be handled by the respective queue members. This is what happens. If this answer is not clear to you, please add on your question once more (In detailed way).