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sieb4mesieb4me 

multiple entitlments with different slas for different accounts

How does one set case sla or milestones for different accounts where each account has different entitllement and slas?
Do we need to create multiple entitlment processes and case milestones for each entitlment and associate them to accounts?
That would be lot of work.

Please suggest.
PratikPratik (Salesforce Developers) 
Hi,

You will have to create multiple entitlement processes and attach the milestones to it as per your  requirement.

Thanks,
Pratik
sieb4mesieb4me
Thanks Pratik.