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David KuskeDavid Kuske 

Live Chat - Change location for Expired chat message

Hi All,

We are looking at the possibility of changing the location of the messaging which states that the Live Chat session is closed due to the customer's activity. The current user flow per window for this is as following:

1.pre chat form --> 2.live chat window --> 3.Live chat closed window (with close window buttons)

We want to combine step 3  to the step 2 window, please see attached design.

User-added image



We would also want the possibility of downloading the live chat discussion. If the change of location is not possible, we would want the download button to be accessible at least.

many thanks