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Static DevStatic Dev 

Capture case creator in outlook to case creation

Hi,
I have this question when a case is created using salesforce outlook side panel, The case which gets created in salesforce will not show the one who creates(created by) it from outlook instead it shows the plugin name.

Is there any work around which can be used to get the contact name of the one who creates this case.
Thanks in advance.

 
SonamSonam (Salesforce Developers) 
Hi, SFO created cases ideally should be created by the user who is adding the email using SFO to create the case(reference:https://help.salesforce.com/HTViewHelpDoc?id=outlookcrm_create_case_setup.htm&language=en_US) Can you please share the screenshot where you can see the plugin showing as the creator of the case.
Static DevStatic Dev
Hi Sonam,

When case created using outlook in created by it shows plugin which is used to create cases from outlook i.e how our outlook configuration is set up. Web email(supplied email) is the email of the one who sends email but not the user who clicks on email and creates in salesforce.

So what i am looking for is can we capture that user who creates that case from his outlook.
Please let me know.
Below is the some link https://success.salesforce.com/ideaView?id=08730000000l4nSAAQ 

Thanks in Advance.
 
SonamSonam (Salesforce Developers) 
Aah, got it. Unfortunately, that would not be possible with the out-of-box plugin functionality.