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MarkInAtlantaMarkInAtlanta 

GLOBAL SEARCH - any tips for making record available quicker?

Hi all - 

I bring in records thru integration layer, and wanted to know if there is a way to improve the time it takes them to be available via global search? 

Our CSRs are getting slowed down because they have to wait 5-10 mins after a case is created via the integration  before they can search for it by the custom "order number" field.  The field is both part of the case subject as well as a separate field on the case object.  

These cases do eventually show up in the gloabl search so it is working  - it just takes some time..   



 
Andy BoettcherAndy Boettcher
Typically there is indeed time needed for "indexing" - and normally "it is what it is".  However, you can contact support and see if there are any other design patterns or integration options available to you to make things appear faster.