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Static DevStatic Dev 

Cases are falling under default case owner queue when closed.

Hi,

I have facing this issuue, We have couple of assignment rules. Which assigns the case based on the cirteria mentioned.
But the issue is once the case owner works on case and  closes it instead of staying in the same Q or User name.
It falls under default case owner which we have set in case--->support settings.

Please let me know if i need tweak existing assignment rules to when case is closed to stay in the same Queue.

Thanks in advance!
AmrenderAmrender
When assignment rules fail to assign a case to the User or Queue then it will be assigned to default Case Owner which you have set in         Case-->Support Settings.
So there are chances when you close a case, it does not meet any rule criteria under the Active Assignment Rule and Owner is getting updated to the default case owner.