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Static Dev Cases are falling under default case owner queue when closed.
Hi,
I have facing this issuue, We have couple of assignment rules. Which assigns the case based on the cirteria mentioned.
But the issue is once the case owner works on case and closes it instead of staying in the same Q or User name.
It falls under default case owner which we have set in case--->support settings.
Please let me know if i need tweak existing assignment rules to when case is closed to stay in the same Queue.
Thanks in advance!
I have facing this issuue, We have couple of assignment rules. Which assigns the case based on the cirteria mentioned.
But the issue is once the case owner works on case and closes it instead of staying in the same Q or User name.
It falls under default case owner which we have set in case--->support settings.
Please let me know if i need tweak existing assignment rules to when case is closed to stay in the same Queue.
Thanks in advance!
So there are chances when you close a case, it does not meet any rule criteria under the Active Assignment Rule and Owner is getting updated to the default case owner.