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Kaitlyn BaterKaitlyn Bater 

Case Comment Email Alert


Hi,

I have been able to set up an email alert to the case owner when a new case comment is created.  However, I am wondering if there is anyway to get an email alert for case followers so that they are aware when there is a new case comment? We want to be able to send the alert to only the people that the case applies to.
Any help or suggestions would be great!
 
Faisal BahadurFaisal Bahadur

Hi,

you can send email alert though workflow on case object.

 
Kaitlyn BaterKaitlyn Bater
Could you please elaborate on how to do this, so that the email alert will go to the case followers for the specific case they are following? Thank you so much for your help!