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ABHIKSARKAR Case Age for Historical Data
Want to calculate the age of historical case data by subtracting the time when the case was in pending status.
I am able to track the age for any new cases created by tracking two dates.
1.) Date on which the Case went into Pending stage.
2.) Date on which the Case went out of Pending stage.
However, I am not able to update the fields for existing Case data.
PS: We do have history tracking enabled for Status field.
Is there a way to fetch the above dates from Case History object .
I am able to track the age for any new cases created by tracking two dates.
1.) Date on which the Case went into Pending stage.
2.) Date on which the Case went out of Pending stage.
However, I am not able to update the fields for existing Case data.
PS: We do have history tracking enabled for Status field.
Is there a way to fetch the above dates from Case History object .
ifrom this link you can find about querying histroy data http://salesforcecat.blogspot.com/2014/11/salesforce-history-tracking-access.html