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SkeeterSkeeter 

Outbound message not firing in full sandbox

I have 2 outbound messages set as a system user with full admin rights to send as.  When I perform a test in the full sandbox the outbound message is sent.  When any user that is not a full admin creates and closes the case it doesn't fire the outbound message, but it does the other action that is part of the workflow which is a field update.  

Any ideas why it's not queuing and firing off the outbound message for non-admins, but successully performs the other actions in the same workflow?

Thank you.  

 
James LoghryJames Loghry
Check Setup->Email Administration->Deliverability.  By default, any  new sandboxes are set to System Email only (meaning workflow rules and other emails will not get sent).  More info here: https://help.salesforce.com/apex/HTViewHelpDoc?id=emailadmin_deliverability.htm
SkeeterSkeeter
It is set to all email.
NK@BITNK@BIT
In profile, you have to check the send outbound message checkbox, I think this setting is missing for those user profile.

You can try this to test..

https://nitinkhunalsalesforce.wordpress.com/2017/03/28/salesforce-outbound-message-test-and-403forbidden-error/