function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion
sieb4mesieb4me 

case having more than 1 entitlement?

we have requirement where we will have 1 entitlement for SLA calcualtion (master agreement)  and 1 for Asset on the case. Can we have that in salesforce?
We cannot have sla on asset entitlment, please note. There will be many entitlments for asset, we select 1, however master entitlment (agreement) will also be associated to case for SLA calculation.

How can we achieve that?