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huskerwendyhuskerwendy 

Ignore duplicate alerts for Web to Lead records

I've turned on duplicate alerts but need them to not run for Web to Lead forms. I've created a couple of duplicate rules but they don't seem to be working. The lead is not created and I get an email notifying me that the lead was not created because it's a duplicate. My user is the user that creates Web To Lead records and I'm the Sys Admin. I've created a couple of rules - one where the duplicate rule won't run if the

Current User: Profile is System Administrator
or
Current user: Username = is my emailaddress
or
Lead: Created By = my username.

I also followed instructions in this article for the other rule:
https://help.salesforce.com/HTViewSolution?id=000212677&language=en_US

Neither seem to be working. What am I doing wrong?
Andy BoettcherAndy Boettcher
Have you tried using something like Lead Source instead of using the "Created By" with Web to Lead?  I've never had consistent luck keying off of Created By for that.
huskerwendyhuskerwendy
Yes, I tried using the Lead Source and it still doesn't work. I talked with a Salesforce support rep and he had me turn off the "Alert" checkbox. Which allows the lead to come in but it also won't alert when a user is in Salesforce and tries to create a duplicate lead. This is really frustrating and it makes me think there are some bugs.