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Admin User 476Admin User 476 

No such column error after Summer '15 upgrade

The installation of our managed package has been failing since Jun 15, 2015. The error is "No such column 'CUSIP__c' on entity 'Fund__c'.". It's not just with this field, but any custom field (that is not a part of the managed package but native in the customer org) in the dynamic SOQL queries is giving this same System.QueryException. I logged a case but the Salesforce support representative simply closed the case saying, "Developer support is currently available only to our premier customers and partners. We apologize for any impact this may be having on you. We support our standard customers and partners through the developer support boards at https://developer.salesforce.com/. We have dedicated support agents that work the boards to answer questions and review questions to ensure that you get a response.". Right after that, I posted the issue on the developer forum but got 0 response, contradictary to what the salesforce support resentative tod me about their dedicated support agents. Then I thought probably success community is the place where the support agents are more active and posted it there. Here is the link: https://success.salesforce.com/answers?id=90630000000DDxnAAG (it has more details on the issue). I don't have any luck there too, so I'm back here again. Please help me with this issue. Thanks!
SonamSonam (Salesforce Developers) 
Hi, 

Is there a chance I could try instllating that package in my ORG to see whats going wrong?I understand its a managed package but not on appexchange - 
Admin User 476Admin User 476
@Sonam Thanks for you interest. Sorry, I couldn't give out the the installation URLs as I'd have to share our API username and password as well and I'm not allowed to do that. The packages are built in such a way that the API username and password are required to install the extension package.
Admin User 476Admin User 476
Found another post with similar issue since summer '15 release. Is there any other way to bring this to the attention of the support agents? We will be forced to send the unmanaged package installation URLs to our clients if this issue is not fixed and we do not want that to happen.

https://developer.salesforce.com/forums/?id=906F0000000BMV9IAO