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Rohan Shetty
Open CTI Adapter
Hi,
I want to develop an "Open CTI Adapter", where can I find the documentation(API/Library) for the same?
Regards,
Rohan
I want to develop an "Open CTI Adapter", where can I find the documentation(API/Library) for the same?
Regards,
Rohan
https://developer.salesforce.com/page/CTI_Toolkit
https://developer.salesforce.com/page/Open_CTI
PLeae download below book
https://na1.salesforce.com/help/doc/en/salesforce_cti_developer_guide_2.pdf
Please let us know if this will help you
Thanks,
Amit Chaudhary
Thanks for the links. Unfortunealy I could not find any documentation on "writing Open CTI Adapter" in these.
This link only contains details about the CTI Toolkit(not about the Open CTI)
https://developer.salesforce.com/page/CTI_Toolkit:
Except a small introdution to "Open CTI", this does not have any documentation about "Open CTI Adapter"
https://developer.salesforce.com/page/Open_CTI
This link just mentions about the demo "Open CTI Adapter"
In case you knwo some specific link which mentions about the api/library for "Open CTI Adapter" please let me know.
Regards,
Rohan
https://developer.salesforce.com/docs/atlas.en-us.api_cti.meta/api_cti/sforce_api_cti_getpageinfo.htm
https://developer.salesforce.com/docs/atlas.en-us.api_cti.meta/api_cti/sforce_api_cti_connecting.htm
These links explain about the "Open CTI" client interfaces(e.g. embedded softphone which appears in the browser) using the Java script.
I am looking for the "Open CTI Adapter", I guess we need to write this in C++.
Regards,
Rohan
Hi Amit,
I have just installed the "CTI Toolkit 4.03" which is mentioned in the link https://developer.salesforce.com/page/CTI_Toolkit
After the installation, I have got the salesforce_cti_developer_guide.pdf in the installation directory. In the introduction it says"After a lightweight CTI adapter program has been installed on a Salesforce user's machine, the user can use the features of a
CTI system through the Salesforce SoftPhone".
So I guess this is "CTI Adpater" and NOT "Open CTI Adapater".
Regards,
Rohan
Depending on how difficult the build out is, I recommend looking into a third party integration software like Loup (https://loupdb.com/), gUnify (http://gunify.com), Tenfold (http://tenfold.com), or others who have already done the legwork.