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Doreen BouvierDoreen Bouvier 

Web-to-Lead Broken

Hi, we recently launched our re-designed website and now the "Web-to-Lead" is not working.  I receive this error code:
Reason: common.exception.SfdcSqlException: ORA-20096:
ORA-06512: at "DOC.CSAVEUTILS", line 211
ORA-06512: at "DOC.SLEAD", line 726
ORA-06512: at line 1
 
 
{call sLead.insert_leads(?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?)}
 
{call sLead.insert_leads(?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?)}
    Lead Capture Page: Not available.
Any thoughts?
Thanks
Doreen
Best Answer chosen by Doreen Bouvier
Fahad-AkhtarFahad-Akhtar
Hi Doreen,
Please check the followings:
1) Assignment rule have active users
2) Sharing the record with active user
3) Check if your trigger is doing in apex managed sharing.
4) Can you get new web to lead HTML and check if that works.

Thanks,
Fahad Akhtar

All Answers

Fahad-AkhtarFahad-Akhtar
Hi Doreen,
Please check the followings:
1) Assignment rule have active users
2) Sharing the record with active user
3) Check if your trigger is doing in apex managed sharing.
4) Can you get new web to lead HTML and check if that works.

Thanks,
Fahad Akhtar
This was selected as the best answer
Doreen BouvierDoreen Bouvier
Fahad,
Thank you!  You were correct my assignment rule did have non-active users.  Made that change and web-to-lead is now working.

Many thanks.
Doreen
Fahad-AkhtarFahad-Akhtar
Hi Doreen,
Please mark that as best answer, it will help others.

Thanks,
Fahad Akhtar