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Aceldama
How to report on Cases without Related Cases
We have implemented a Case process between system teams and want to ensure that certain Case types have a corresponding Related Case. I need to build out a report to identify Cases that do NOT have a related Case. Easy enough to report on Cases WITH Related Case information, but the opposite is causing a bit of a problem.
Anyone tackled this issue before?
Anyone tackled this issue before?
1. Create a new field a check box ( Has Related Cases )
2. Write a trigger to populate this field
3. Use this field as filter in your report.