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Attachment Printing Issue

Hi Guys,

When an agent opens an attachment, it's opening in a 'Protected mode' and by clicking on the 'Enable Editing' button user should be able to open & Print the file. But it's not happening, when user clicks on 'Enable Editing' button file is becoming and empty file. Not sure what causing this issue. Did anyone experienced same issue before? 

Can anyone suggest what might causing this issue ? Does this related to SFDC or it's something to do with Microsoft Word?

ShashankShashank (Salesforce Developers) 
Could you please let me know the exacct replication steps in salesforce soii that we can understand whether it is a salesforce issue or not?