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lavanya gottumukkala Custom report with standard "Accounts&Contacts" report type not showing results for Bounced Emails
Hi All,
We have created custom report with 'Account&Contacts' standard report type using "Email Bounced Reason" and "Email Bounced Date" and "Email" fields with condition "Email Bounced Reason not equal to null".Previously we got all Bounced Email details.But now it is not working.I am not getting Bounced emails for the last 2 years bounced emails.When we run,report showing 0 records.What might be the problem?Can any one tell me?It's urgent
Thanks in advance
We have created custom report with 'Account&Contacts' standard report type using "Email Bounced Reason" and "Email Bounced Date" and "Email" fields with condition "Email Bounced Reason not equal to null".Previously we got all Bounced Email details.But now it is not working.I am not getting Bounced emails for the last 2 years bounced emails.When we run,report showing 0 records.What might be the problem?Can any one tell me?It's urgent
Thanks in advance
2 things to check
1) you select ALL accounts and Range of "All time"
2) you have access to all accounts/contacts (that is your profile/permissions/sharing rules didn't change)
thx