A Salesforce Customer Portal provides an online support channel for your customers—allowing them to resolve their inquiries without contacting a customer service representative. With a Customer Portal, you can customize and deliver a visually stunning user interface to your customers, and use the following Salesforce features to help you and your customers succeed: 1.Determine which pages and fields customers see with page layouts and field-level security. 2.Manage customers with profiles, permission sets, roles, and sharing rules. 3.Provide and organize documents via Salesforce CRM Content or the Documents tab. 4.Create a knowledge base for your customers using Salesforce Knowledge. 5.Allow customers to participate in Ideas communities. 6.Display and collect data that is unique to your organization with custom objects. 7.Display custom s-controls and content from other websites via Web tabs. 8.Provide customized reports via the Reports tab.
A Salesforce Customer Portal provides an online support channel for your customers—allowing them to resolve their inquiries without contacting a customer service representative. With a Customer Portal, you can customize and deliver a visually stunning user interface to your customers, and use the following Salesforce features to help you and your customers succeed:
1.Determine which pages and fields customers see with page layouts and field-level security.
2.Manage customers with profiles, permission sets, roles, and sharing rules.
3.Provide and organize documents via Salesforce CRM Content or the Documents tab.
4.Create a knowledge base for your customers using Salesforce Knowledge.
5.Allow customers to participate in Ideas communities.
6.Display and collect data that is unique to your organization with custom objects.
7.Display custom s-controls and content from other websites via Web tabs.
8.Provide customized reports via the Reports tab.
To setup custom setting in salesforce use the following link:-
https://help.salesforce.com/HTViewHelpDoc?id=customer_portal_setting_up.htm&language=en_US (https://help.salesforce.com/HTViewHelpDoc?id=customer_portal_setting_up.htm&language=en_US)