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Amit TrivediAmit Trivedi 

Zendesk with salesforce integration

Hi all,

I have requirement as given below:
I need two way integration between Saleforce and Zendesk with following feature:
  • Ability to create a Knowledge Base that can be accessed via the customer portal and is searchable
  • Ability to hide & show Knowledge Base
  • Ability to categorize Knowledge Base Articles based on the customer
  • Ability to create Knowledge Base Articles from tickets
  • Ability to restrict users from assigning specific statuses
  • Ability to export tickets into CSV or Excel format
  • Ability to add additional users to a ticket update
  • Ability to create multiple incoming email addresses that will create tickets
  • Ability to setup a role hierarchy for internal users that will be used for ticket access & availability & system updates
  • Ability for customers to reset their password without intervention

I know there is app available in app exchange 'zendesk for salesforce' but app is not capable to fulfill my requirement.
Please suggest some ideas.

Thanks in advanced for your time,
Amit Trivedi
Travis JohnstonTravis Johnston
Hi Amit,

We use Zendesk and are starting to implement Salesforce for other reasons, so I haven't tied them together yet, but looking over your requirements you listed - they are all native features of Zendesk so what part of this is related to Salesforce?