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Trudy DobbelaereTrudy Dobbelaere 

Why is the ChatKey missing?

We are using v29 of the API to communicate with Salesforce; in particular for Live Agent Chat. However, we are getting an error indicating that the ChatKey field is an invalid field. However, the LiveChatTranscript object documentation from Salesforce states that this field is available in API version 25.0 and later. So why can't we view or access the ChatKey field?
 We have a development environment in which I can see this field listed under the object, but it does not show up in a sandbox environment. Are there permissions required to enable this field?
ShashankShashank (Salesforce Developers) 
Couldd you please let me know if you are still facing this issue?