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Anjali DahiyaAnjali Dahiya 

Open Case record From Live Agent



So when i entered the details with case number via prechat form like this Prechat form details
It's only open the existing conatct as sub tab in console but the case is comes under a search result tab with the conatct user result also.
So i want the case record also open up as tab so i can save the chat transcript to that particular case.


This is how the Case tab open up in console