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Patrick Crosbie Webservices for connecting telephone platform
Hi guys,
I'm not a developer, so please bare with me on this. We have build a Salesforce system for a client, and they are connecting their Telephone system to the CRM. They are not going down the route of using CTI or an application from the AppExchange.
The requirement is simple and limited in scope - When a call comes through the contact record should open on the SF users screen, if the phone number is stored in the Contacts Salesforce record. Thats it, nothing more advanced than that.
The guys from the telephony side have sent us some requirements asking for URL's or web services to enable this. I'd appreciate your help with being able to answer this. Here is the requirement;
Thanks in advance for your help, and please ask if I've left out any relevent information.
I'm not a developer, so please bare with me on this. We have build a Salesforce system for a client, and they are connecting their Telephone system to the CRM. They are not going down the route of using CTI or an application from the AppExchange.
The requirement is simple and limited in scope - When a call comes through the contact record should open on the SF users screen, if the phone number is stored in the Contacts Salesforce record. Thats it, nothing more advanced than that.
The guys from the telephony side have sent us some requirements asking for URL's or web services to enable this. I'd appreciate your help with being able to answer this. Here is the requirement;
Thanks in advance for your help, and please ask if I've left out any relevent information.
More information here:
https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_rest_code_sample_basic.htm
Regards!