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Garrett SamuelsGarrett Samuels 

SAP Data Services Error - ETL / API job Failing

Hello,

We have a daily API job that runs SAP Data Services. It has been running successfully for months. Today it failed with an error: "Could not create a new session (Adapter: 'SalesForce_Adapter').>."

Digging deeper into the error log we have:

"8/27/15 9:18:40 AM Fault-tolerance-login-failed : There was a communication error when talking to Salesforce.com: Connection has been shutdown: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
8/27/15 9:18:40 AM Retry : 2. Waiting 15 mins before trying to login to Salesforce.com again."

Has anything changed on Salesforce side that would cause this?
George TsilirisGeorge Tsiliris
Hi Garrett, did you ever get a reply to this? We aeem to be having the same issue?

GT
Garrett SamuelsGarrett Samuels
Hi George, 

It was a result of Salesforce moving from the SHA-1 to SHA-256 certs. We needed to install the certs on the machine that runs Data Services and then everything was fine. 

Here is the knowledge article (https://help.salesforce.com/apex/HTViewSolution?urlname=HTTPS-Security-Certificate-Switch-from-SHA-1-to-SHA-256-hash-algorithms&language=en_US)

Let me know if you have any further questions. 

Thanks,

Garrett