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MissyLew BR_ENCODE appearing rather than BR() in field update output in standard Event Description field
I have a workflow with a field update where I am trying to populate the standard "Description" field on an Event record when it is created. Below is the formula for my field update:
"Employee: " & [Hours__c].Project_Assignment__c.Internal_Resource__c.FirstName & " " & [Hours__c].Project_Assignment__c.Internal_Resource__c.LastName &BR()
& "Location: " & [Hours__c].Location__c &BR()
&"Special Notes/Equipment: " & [Hours__c].Special_Notes_Equipment_Needed__c &BR()
&"Scheduled By: " & [Hours__c].Scheduled_By__c &BR()
&"Dates of all corresponding training sessions: " &[Hours__c].Dates_of_Corresponding_Training_Sessions__c &BR()
&"Cost/Notes on Related Charges: " & [Hours__c].Cost_Notes_on_Related_Charges__c &BR()
&"Invoice Number: " & TEXT([Hours__c].Invoice_Number__c)&BR()
&[Hours__c].Hours_URL__c
When it outputs to the description field on the Event, it looks like this:
Employee: Joe Brown_BR_ENCODED_Location: Testing Again_BR_ENCODED_Special Notes/Equipment: Testing_BR_ENCODED_Scheduled By: Test User_BR_ENCODED_Dates of all corresponding training sessions: Testing_BR_ENCODED_Cost/Notes on Related Charges: Testing_BR_ENCODED_Invoice Number: _BR_ENCODED_Click here to access the related hours record in Salesforce:https://xxx.salesforce.com/xxxxxxxxxxxxxxxxxxxxx
I saw posts on the forum that indicated this had been an issue prior to 2007 but in 2007, Salesforce made a change that resolved it. Can you please help?
"Employee: " & [Hours__c].Project_Assignment__c.Internal_Resource__c.FirstName & " " & [Hours__c].Project_Assignment__c.Internal_Resource__c.LastName &BR()
& "Location: " & [Hours__c].Location__c &BR()
&"Special Notes/Equipment: " & [Hours__c].Special_Notes_Equipment_Needed__c &BR()
&"Scheduled By: " & [Hours__c].Scheduled_By__c &BR()
&"Dates of all corresponding training sessions: " &[Hours__c].Dates_of_Corresponding_Training_Sessions__c &BR()
&"Cost/Notes on Related Charges: " & [Hours__c].Cost_Notes_on_Related_Charges__c &BR()
&"Invoice Number: " & TEXT([Hours__c].Invoice_Number__c)&BR()
&[Hours__c].Hours_URL__c
When it outputs to the description field on the Event, it looks like this:
Employee: Joe Brown_BR_ENCODED_Location: Testing Again_BR_ENCODED_Special Notes/Equipment: Testing_BR_ENCODED_Scheduled By: Test User_BR_ENCODED_Dates of all corresponding training sessions: Testing_BR_ENCODED_Cost/Notes on Related Charges: Testing_BR_ENCODED_Invoice Number: _BR_ENCODED_Click here to access the related hours record in Salesforce:https://xxx.salesforce.com/xxxxxxxxxxxxxxxxxxxxx
I saw posts on the forum that indicated this had been an issue prior to 2007 but in 2007, Salesforce made a change that resolved it. Can you please help?
https://success.salesforce.com/issues_view?id=a1p300000008YkZAAU (https://success.salesforce.com/issues_view?id=a1p300000008YkZAAU)
I suggest using a workflow rule and workflow field update instead to accomplish your goals.