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rajesh cherukuri 1rajesh cherukuri 1 

Open CTI

What are the needful things to connect telephony system from open cti?
 
Andy BoettcherAndy Boettcher
Best bet to start with documentation.  https://developer.salesforce.com/docs/atlas.en-us.api_cti.meta/api_cti/
rajesh cherukuri 1rajesh cherukuri 1
Hi Andy Boettcher,

Thanks for your reply... I have seen that provided site. In that I got what are all the things need to know to implement Open CTI.
If I have one salesforce org and own telephony system, what are all the further steps to implement Open CTI?
Should i need to develop visualforce pages,apex classes anything else?
If so, on which basis we need to develop pages and all..