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navy1.3947124627151147E12 Need to compare live Agent custom field with Record Type of Contact in LiveAgent PreChat Window.
Hi,
I want to compare Live Agent Custom Field value(i.e. on user) and Record Type of contact found on basis of email.
if both the values match then only it will show me the conatct as a result of search on the basis of email id in console.
Contact Record type and Customfield(Picklist Values) on user are same.
Please let me know how can i achieve this?
Any help will be appreciated.
Thanks in advance.
I want to compare Live Agent Custom Field value(i.e. on user) and Record Type of contact found on basis of email.
if both the values match then only it will show me the conatct as a result of search on the basis of email id in console.
Contact Record type and Customfield(Picklist Values) on user are same.
Please let me know how can i achieve this?
Any help will be appreciated.
Thanks in advance.