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Integrationpv How to Pre populating fields (Contact name, Email etc) values in standard case new page using Live Agent without user entering values in prechat form?
We do not want the user to enter any values in the prechat (default ones being Name and email, subject ) – is there a method to pick up the user ID and auto populate the prechat and send the values across to the receiving side. If there is an existing case ID, the user will enter that on the prechat form and we expect to open up the same case number on the agent side