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dev2014 queue notifications
Hi, my client has a scenario where his queue managers get notifications from their queues regardng new cases via their queue email distribution list.
For a few customers when they open their case the queue managers gets a notification directly from the customer name in 'from" of the email opposed as from the Salesforce email distribution list name..
Is there a quick way to locate which queues those customers cases were directed to initially so I can check if that is a queue notification configuration issues? (instead of going through each queue and look at the configuration differences). Thanks.
For a few customers when they open their case the queue managers gets a notification directly from the customer name in 'from" of the email opposed as from the Salesforce email distribution list name..
Is there a quick way to locate which queues those customers cases were directed to initially so I can check if that is a queue notification configuration issues? (instead of going through each queue and look at the configuration differences). Thanks.