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Smurfet15 Case Management : Automated Case User
Hi,
We have an existing Case Management for External user and we are in the process if developing Internal Case Management.
I have setup the routing email from outlook to Salesforce, we have 2 record types. As of now the Requestor name is coming from Automated Case User(Support Setting). We want it to be auto populated from the sender of the email which is in the user object. How will i do this?
Thanks in Advance,
Smurfet15
We have an existing Case Management for External user and we are in the process if developing Internal Case Management.
I have setup the routing email from outlook to Salesforce, we have 2 record types. As of now the Requestor name is coming from Automated Case User(Support Setting). We want it to be auto populated from the sender of the email which is in the user object. How will i do this?
Thanks in Advance,
Smurfet15
You can try After Trigger on case to implement the owner update logic.
So you are saying that there is none declarative way of doing this?
Thanks,
Mary