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Auth. Provider set up failing on MyDomain for one user
Hi, I orginally directed this question at Salesforce, and stumped the support specialist, who directed me here.
My company uses google to run our company email through. We set up our google account as an Auth. Provider, so users can click a button to log in on our My Domain page. The first time, it connects the person's work email account to salesforce. Each time after, they press the button when logged into their email, and it logs them in.
This works for most users. However, for at least one user, it fails every time.
"There was a problem with your authentication attempt. Please try again. If you continue to encounter problems, contact your administrator."
I have confirmed that Salesforce does connect to his email account because I can see it in the gmail settings. I have confirmed the email is identical to what we have in sfdc for him. We have tried uninstalling, reinstalling. We have tried logging out of email, and connecting again.
I'm not sure what's going on here. Do any of you have light to shed?
Thanks!
My company uses google to run our company email through. We set up our google account as an Auth. Provider, so users can click a button to log in on our My Domain page. The first time, it connects the person's work email account to salesforce. Each time after, they press the button when logged into their email, and it logs them in.
This works for most users. However, for at least one user, it fails every time.
"There was a problem with your authentication attempt. Please try again. If you continue to encounter problems, contact your administrator."
I have confirmed that Salesforce does connect to his email account because I can see it in the gmail settings. I have confirmed the email is identical to what we have in sfdc for him. We have tried uninstalling, reinstalling. We have tried logging out of email, and connecting again.
I'm not sure what's going on here. Do any of you have light to shed?
Thanks!
Sounds like something funky on that user's computer. It's not Google or Salesforce (at least at first blush) - as they get as far as you've seen. Can you have them try on a completely different computer?