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Matt Blatnik 8
Creating a Default Solutions Object
Hi,
In the company I work for when adopting to Salesforce the management decided not to use cases and solutions. They have renamed the Solutions object and are using it for another purpouse.
After I joined the company I have realised it would be useful to start using Cases and Solutions for internal customer support. However the original Solutions object is fully customised for another purpose.
I was referred to the Developers forum by Salesforce Support. I would kindly ask someone to help me create a replica of a standard Solutions object and replicate the relationship with Cases object.
Regards,
Matt
In the company I work for when adopting to Salesforce the management decided not to use cases and solutions. They have renamed the Solutions object and are using it for another purpouse.
After I joined the company I have realised it would be useful to start using Cases and Solutions for internal customer support. However the original Solutions object is fully customised for another purpose.
I was referred to the Developers forum by Salesforce Support. I would kindly ask someone to help me create a replica of a standard Solutions object and replicate the relationship with Cases object.
Regards,
Matt
If you want to see how it looks like without customization, I would suggest you sign up for the free DEV org and view the object structure there.
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Thanks
Thx