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venkyyy How to get a softphone in lightning
Hi all,
I have one softphone in my organization and i want to be implement that in lightning also, for that i want to get the soft phone on lightning mobile to adjest the UI Look and field.
Below steps i followed:
1) Enabled lightning in my organization.
2) Swhiched into lightning Experience
3) While pressing F12 it should be come in mobile mode along with soft phone, but i am unable to see the softphone in this step.
Note: But i can get the softphone in Salesforce classic Mode.
Please provide me the solution to get the softphone in lightning mobile mode.
Thanks in advance.
Sorry for my late reply. Have you solved your issue ? Try to check again your "Call Center Definiton" XML file. I think It miss an attribute " reqSalesforceCompatibilityMode" which determnies where your softphone is visible. To display your softphone in the both mode, set the value "Classic_and_Lightning" to this attribut. This works for me.
The doc for Optional Call Center Elements and Attributes has more information https://developer.salesforce.com/docs/atlas.en-us.api_cti.meta/api_cti/sforce_api_cti_call_def_file_optional.htm
Thank you, this is solved the issue I was having.