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Email Attachment Links are expiring - Outbound Email Message

Hello Everybody,

My client is using salsforce for case management. Agents will create cases for customers and they can send an email(with Attachment Ex: PDF File) from the case by selecting case customer as recepient. 

Recently we have heard from customer saying they can't access the attachment link which they've got recieved longtime back from the client. 

Is salesforce is preventing to access the Email Attachment Link after certain period of time? If so, Can we request salesforce not to do that by making some configerations for my clients sfdc org?

Any suggestions would be appreciated!

Thank You all !