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uzma khanuzma khan 

two escalation matrix

Hello Guys ,  i want a two matrix escaltion workflow for lead . Supose one lead is created and if the lead is not edit within 24 hour throw email to the salesman and if than also it is not edited within 24hours than trow a email to the manger... plz help  
Carlos Campillo GallegoCarlos Campillo Gallego
Hi Uzma,

There are no escalation rules for Leads, just assignment rules. What you can try is to create a workflow rule which evaluates when created, and any time it's edited to subsequently meet criteria, and use as rule criteria CreatedDate  =  LastModifiedDate . add two time triggered actions to send those 2 emails you want and you will have your "escalation rule" created. Note that if last modified date changes, the emails won't be sent thanks to we have chosen when created, and any time it's edited to subsequently meet criteria 

Regards