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Sudipta Deb
Auto Populate To Field - Reply to Email2Case
I have implemented email-to-case. The new case can be opened in Service Console tab. Now when i am trying to email from the service console, I would like to have To field auto populated with the email address from where the initial email came and case got created.
Do you have any idea how can I auto populate the To field? Any help here is highly appreciated? Thanks.
Regards,
Sudipta Deb
Do you have any idea how can I auto populate the To field? Any help here is highly appreciated? Thanks.
Regards,
Sudipta Deb