function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion
Sudipta DebSudipta Deb 

Auto Populate To Field - Reply to Email2Case

I have implemented email-to-case. The new case can be opened in Service Console tab. Now when i am trying to email from the service console, I would like to have To field auto populated with the email address from where the initial email came and case got created.

Do you have any idea how can I auto populate the To field? Any help here is highly appreciated? Thanks.

Regards,
Sudipta Deb