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Tsvety
Apporoval Process Due Date
Hi experts,
I am trying to build the following approval processes:
1) Record is submitted for approval to a Related user
2) Related user has 24 hours to approve/reject.
3) If the Related user does not approve in 24 hours the request goes to User A.
(User A is the same user for all approvals. User A is not a direct manager or delegated manager of Related User)
How can this be accomplished?
I am trying to build the following approval processes:
1) Record is submitted for approval to a Related user
2) Related user has 24 hours to approve/reject.
3) If the Related user does not approve in 24 hours the request goes to User A.
(User A is the same user for all approvals. User A is not a direct manager or delegated manager of Related User)
How can this be accomplished?
You can create workflow rule: CustomDate__c!=null. Add Field Update to make it null. Also add Workflow Time trigger 24 hours after CustomDate__c.
All Answers
1. Submit your Apprvoal. Create new Date Time field. Stamp on it when you send record for approval. At same time when this field is populated execute Time Dependent Workflow to make same field null.
2. Once this field value is null on update, in after trigger, write logic to reassign approval to User A.
Can you please elaborate more on why do we reset the field back to null and how do we take into consideration the 24 hour SLA?
You can create workflow rule: CustomDate__c!=null. Add Field Update to make it null. Also add Workflow Time trigger 24 hours after CustomDate__c.
I also have the same case. I have created approval process for this. Pls let me know how can I stamp the request 'submitted date' on this custom field. Thanks