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Linda 98 Auto save email drafts
Hello
I am not sure if this is possible or not,but i am having a requirement like this.
When we are sending email from a case(for example) ,sometimes my users get distracted leaving the email aside for sometime.I want an auto save feature to save them to a object when it doenst find any activity on this.
Is this possible?
Or else having a save draft button which saves to salesforce and retrive when needed or when user wants to work on it.
Is this possible.?
Any pointers regrding this please.
Thanks in advance!!
I am not sure if this is possible or not,but i am having a requirement like this.
When we are sending email from a case(for example) ,sometimes my users get distracted leaving the email aside for sometime.I want an auto save feature to save them to a object when it doenst find any activity on this.
Is this possible?
Or else having a save draft button which saves to salesforce and retrive when needed or when user wants to work on it.
Is this possible.?
Any pointers regrding this please.
Thanks in advance!!
https://help.salesforce.com/HTViewHelpDoc?id=case_interaction_enabling_email_drafts.htm&language=en_US
Did you manage to solve your issue? We have a similar situation where users leave the email on case aside for sometime and when they go back its not there. We have turned on the save email as draft feature in support setting. I tested it but could not reproduce this issue at all. Any help would be much appreciated. Thanks :)
Anamika
in LEX, with latest release the autosave draft is available.
Alex