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Audrey Bostrom Intacct Integration Client ID Assignment Conflict
On our Account Object we have a custom link labled "Synchronize Customer with Intacct". When you select this button Salesforce links with Intacct and pull a client number and assigns it plus 1 to the client you are syncing. Unfortunately, Salesforce and Intacct are now assigning client ID's which have already been assigned to a different client. The new client gets locked and we are unable to sync new clients into Intacct.
Here is the Account Custom Button Info: https://www.intacct.com/ia/acct/sforcerouter.phtml?.action=SYNC_CUSTOMER&.account_id={!Account.Id}&.sforcekey={!API.Session_ID}&.endpoint={!API.Partner_Server_URL_70}
Here is the error: Another entry with this ID already exists Another Customer with the given value(s) 4345 already exists Use a unique value instead. #BL340000061 Adapter unable to route package Error adding the customer 4345 Check error log #XL0300001
Here is the Account Custom Button Info: https://www.intacct.com/ia/acct/sforcerouter.phtml?.action=SYNC_CUSTOMER&.account_id={!Account.Id}&.sforcekey={!API.Session_ID}&.endpoint={!API.Partner_Server_URL_70}
Here is the error: Another entry with this ID already exists Another Customer with the given value(s) 4345 already exists Use a unique value instead. #BL340000061 Adapter unable to route package Error adding the customer 4345 Check error log #XL0300001