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Arjun KV Get rid of last 3 digits of case id in case thread id.
Hi All,
I have configured email to case and I have checked "Insert Thread ID in the Email Subject" and
"Insert Thread ID in the Email Body" options.
When email is sent from case detail page it's automatically attaching thread id into email subject and body but it's including last 3 digits(18 digit id) of case id, because of this when user replies to that email it's creating new case.
Let me know how to solve this and link all replied mails to the case from which it had been sent.
I have configured email to case and I have checked "Insert Thread ID in the Email Subject" and
"Insert Thread ID in the Email Body" options.
When email is sent from case detail page it's automatically attaching thread id into email subject and body but it's including last 3 digits(18 digit id) of case id, because of this when user replies to that email it's creating new case.
Let me know how to solve this and link all replied mails to the case from which it had been sent.