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Fery Budiyanto Validation Rules
Hi All,
Can someone help me, because i have the issues on my workflow rules where we expecting to get a flag when the Social Post is responded over 15 mins as our threshold. infact there is case where the worklflow isn't properly working where the case with First response time > 15 mins is not flag as over SLA.
Can someone help me, because i have the issues on my workflow rules where we expecting to get a flag when the Social Post is responded over 15 mins as our threshold. infact there is case where the worklflow isn't properly working where the case with First response time > 15 mins is not flag as over SLA.
Could you please give details of your workflow rule? We will be able to detect the problem if you do so.
Did you set the workflow to 15 Hours by mistake? Correct me if I'm wrong, but you need a trigger to accomplish what you're asking. However, If you create a custom formula date/time field and set it to 45 minutes before the field you wish to act as the basis for your Time Trigger, it can be done in that way by setting the Time Trigger to this: 1 Hours After The Formula Field.
I don't know your workflow and object specifics, but this should do the trick without custom coding which should be your last resort as a solution. Many assumptions are present below, correcting them's up to you.
- Create your process, select your object, select "only when record is created"
- Don't state any criteria.
- Call a flow you're going to create in the next step. Pass the triggering record's ID.
- Start your flow with a wait element, set 0.25 hours after created date (absolute time I think)
- Put a record lookup element, find the triggering record and check if agent has responded or not.
- Following a decision element, update (or not) the checkbox with record update element.
If you want this checkbox to be set back to false whenever agent responds after 15 mins, you need to create a seperate process that does a field update.I'm the same organization with Fery that trigger this case.
just want to clarify if the process that you means is PROCESS BUILDER feature in salesforce. We'll try based on your advise then.
I just trying using Process Builder but it show error value : INVALID VALUE , where the font is RED when I'm encoding 0.25 in the Scheduled action : Set Time for Actions to Execute. Please need your advise about this.
But can you assest current worklfow in the system where we're utilizing workflow :
Need your expert Advise about this guys!!!
shatya
It seems that you are trying to use process builder's time-based action. It will not accept any timer less than 1 hour. The solution I proposed, yes, it utilizes the process builder, but it calls a flow as the only action. You start the time-based action inside the flow.
Your workflow approach seems fine, does it work? If not, what kind problem do you face here?
Tolga,
Noted, I will recheck again the process builder features, and see if i can simulate the recommendation, and will revert back to you ASAP.
my workflow is working properly, previously so can flag for those case without any respond below 15 mins. But recently the workflow give wrong flagging where the flag (over SLA) isn't given for the case above 15 mins. but its intermittent.
How can analyise this functions ? do you have any advise?
Shatya
if RECORD no response --> (Case: First Response TimeEQUALSnull)
Moreover, you can track your time-based workflow rule actions from Setup -> Monitor -> Time-based Workflow. You should run some tests yourself and identify the issue that does not mark the records whıch are untouched for the first 15 mins upon creation.